Support

Frequently asked questions

How do I track my order?

Open the Rabesh app, go to My Orders, and select the order you want to track. You'll see the live status (Confirmed → Picking → Packed → On its way → Delivered) and an estimated delivery window.

Can I cancel or change an order?

You can cancel an order any time before it enters the Packed status — just open the order and tap Cancel order. After packing, contact support and we'll do our best to stop the shipment.

How do returns work?

Most parts can be returned within 14 days if they are unused, in original packaging, and not marked as non-returnable on the product page. Open the order, tap Request return, and follow the instructions. Refunds are issued to the original payment method once the item is received and inspected.

The part I received doesn't fit. What now?

First, double-check the fitment notes on the product page and the vehicle details you entered. If the part still doesn't match, open the order and tap Report an issue. Our team will review fitment evidence and arrange a replacement, exchange, or refund.

How do I become a partner?

Email partners@rabish.app with your business name, location, and a short description of the parts you supply. Our onboarding team will walk you through verification and getting set up on the Rabesh Partner app.

How do I delete my account?

In the app, go to Settings → Account → Delete account. You can also email support@rabish.app from the address on file and we will process the deletion within 30 days. Some records (e.g. tax invoices) may be retained as required by law.

What languages do you support?

Rabesh is available in Arabic and English. You can switch languages any time from the app's settings.

What payment methods are accepted?

Rabesh accepts major credit and debit cards, Apple Pay, and cash on delivery in supported regions. Available methods are shown at checkout.